The Community Engagement Framework – Part 3: Social Governance

Leading up to today, I talked about social media and social business as part of the Community Engagement Framework. Today, I’ll add the final part of the framework: social governance.

Social governance refers to the formal and informal rules that are used to monitor and govern social media use. These fall into four categories:

• Laws Local, national and international laws can contain formal rules on how to communicate online and which disclosures need to be provided.
• Rules and Regulations Formal institutes, such as trade or industry organizations, can issue rules and regulations that members of the industry need to adhere to. An example is the blogging disclosure rules that the FTC issued last year.
• Guidelines Organizations can create their own guidelines on how employees use social media. Examples of organizations that have a formal social media policy are IBM, Intel and Kodak (PDF).
• Ethical Codes The unwritten ethical rules on communication should also not be overlooked. These ethical codes are often a good starting point for creating more formal rules or guidelines.

Social governance is needed to make sure that social media is not abused by either organizations or members of the public to deceive others. And abuse has definitely taken place. Examples of Belkin, Whole Foods and Honda illustrate how sensitive the issue is and how seriously governance needs to be taken.

Community Engagement Framework

Social media, social business and social governance come together in the Community Engagement Framework.

For organizations, social business lies at the heart of community engagement. This should be the starting point for organizations to determine their approach for engaging in social media. The operational part takes place within social media where the content creation, content distribution, and interaction take place. Social governance takes place around social media and social business as a guiding factor.

Let me hear your thoughts on the Community Engagement Framework in the comments or hit me up on Twitter!