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You Get What You Pay For

November 18, 2007 By

When selecting a product or a service, price tends to play an important role. Except price sometimes plays an important role for largely the wrong reasons. Price is equated with cost and not with value. Lower prices mean lower costs, but (long-term) benefits, such as value (in quality and/or speed) and a good relationship, might be overseen.

I came across an interesting case recently where a client more or less demanded a service agency to invoice less—despite delivering all the services as described. Not only is this morally unfair, it’s disrespectful.

You get what you pay for. You pay for what you get. Don’t destroy a potentially solid long-term relationship by making the wrong one-time decision. Go for the best that your organization can get, the price will justify itself.

As David Schwartz alluded to in his book “The Magic of Thinking Big” (Amazon link): Go first class, you can’t afford not to.

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The Future Of Press Releases

September 16, 2007 By

I’ve recently been given a book which describes how to write a press release. I have to admit that—until now—I never paid much attention to press releases. Maybe ignorance was bliss, but I do feel grateful for realizing that most of them are basically full of crock.

This is roughly the basic layout for a press release:

  • First paragraph: Provides answers to the questions who, what, where and when
  • Second paragraph: Elaborates on the why and the how
  • Third paragraph: Adds more context/history to the press release subject
  • Fourth paragraph: Contains quotes from involved people
  • Fifth paragraph: Provides some additional (non) essential information

It’s all very elementary but the advent of a more consumer-powered media culture makes the press release seem old-fashioned. While press releases are sent to the media, the media aren’t the target audience. The consumers are and the media are only a channel.

There is a case to be made for renaming “press releases” to “community releases” that spark both consumer (community) involvement and interactivity. People will have questions about your press release. Why not open up a channel towards them and start the dialogue with them? This might sound like more work, but think of it this way: you can focus a large part of the conversation to a single point, a single point that you control.

Empower your consumers to talk to you. Empower them to talk about you.

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Will Internet Kill The Video Star?

August 19, 2007 By

I’ve basically stopped watching TV for the last two years or so. Most of the TV time has been replaced by the Web. The Web has provided with more value than TV, both from as source of information and source of entertainment.

So is the Web supplanting television in the same way television replaced radio? In short, no. For the last few years, there has been a major convergence trend between all the multimedia channels. This convergence will continue and video will play a larger role on the Web.

New business models will be developed to monetize online video and videos will be used more frequently to attract visitors/fans or drive traffic.

Consider whether your company/brand/product/service can benefit from focusing more on video.

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The Redundant Human

July 15, 2007 By

Advancement in information and industrial technology has resulted in many new solutions that make human involvement unnecessary. Take travel websites for example. Websites like Expedia, Orbitz and—my personal favorite—Kayak are able to search the web for you to find the best deal for your next vacation.

Where does the good old travel agency come in? Nowhere, really. Some may have their own websites where they provide a similar search service, but the fact is that any human involvement can be cut to zero.

Of course there will still be people who prefer to visit a travel agency. Some travel agencies will continue to exist, but they only do so because they differentiate themselves by offering more than being able to find the best deal for a customer. They offer knowledge and expertise in a special area, like adventure travel, or specialize in a particular niche/audience.

Differentiate. Improve your skills and knowledge, if only to prevent being replaced by a machine.

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Perfect Or On-Time?

February 18, 2007 By

Sure, you want something delivered with perfect quality. And you want to have it in time. But what if you had to choose?

Strictly speaking, of the two, timeliness is the one that has more external constraints. Time-to-market can be a factor, but also something like an event. If you’re the sponsor of a major event, would you rush out your ads in time for the start of the event or would you rather spend more time perfecting the ads and thus miss some relevant air time?

The answer is often “it depends”, but to tie into my post about mediocrity, think of a solution that is based on synergy rather than compromise. Can you do both timely and quality in two instances that create both a sequential impression as well as variety?

Don’t make a choice. Make a decision.

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