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Customer service plays a significant role in the overall customer experience. This survey from over a year ago is an extensive survey on the effects of bad customer service. The outcomes aren’t surprising as 67% indicated that they ended a business relationship after a poor experience with customer service. Of those people, 61% took their business to a competitor. What this boiled down to was an average of $243 in lost business per customer, per year.
Come Rock Out At The Customer Service Seminar 2011
April 26, 2011 By Leave a Comment
On Thursday, May 26, Accenture and Tele’Train will host the Customer Service Seminar. It’s a one-day event on online customer interaction and behavior with a focus on social business.
The line-up is filled with people from various businesses eager to share their thoughts and experiences. Learn how social business is applied at companies like KLM and Microsoft. Xaviera Ringeling, Fred Zimny and Arjen Hof will give useful pointers on social media and customer service. Oh, and I’ve been asked to perform some tricks too.
The best part: we’re doing it for free. So head over to this page now and reserve your seat!